Event management companies are one of the busiest companies in the world. They are usually found facing a torrent of various customers – some of them want quick services,  some want to know every minor detail about your company while some are just calling to complain and to tell you that how...

Live chat support is not as simple as just exchange of dialogues between customers and operators.  A lot of effort goes into making online chat support a convenient channel of communication. If used wisely, live chat can guarantee maximum customer satisfaction. In order to measure the results...

Protecting your privacy is one of the most difficult things in the virtual world of the internet. Live chat support, being a part of this cyber world is not free from privacy violation concerns. In fact, maintaining customers’ privacy is the biggest concern of online business owners. We all know...

The computer and IT industry is one of the fastest growing industries in the world, which is not a surprise keeping in mind the pace, at which technology is advancing these days. We are slowly heading towards a virtual world where everything is computer based. With the ever growing demand of...

No matter how effective your advertising and marketing campaigns are and how good is your product or service, you cannot hold a distinguishing position in the market until you do not build a stronger team of customer service reps. To increase the efficiency of your CSRs, you not only need to train...

Determining your customers is the first step of integrating live chat software on your website. Who you are addressing to and why, shapes all the decisions that you take next in customizing your live chat features. Mass-centered approach Mass centered approach means that you are addressing each and...

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We would like to invite you to visit our recently launched IT consultancy website. You can now find lots of useful information about the services and products that we have available. In addition, you can also read about the latest industry news and other IT related issues. Our primary goal is to...